Project Description
The project ensures the quality and timely services given to the patient In OPD and IPD. It helps monitoring the TAT in every step so as to minimize the patient waiting time and improve the patient experience in each area.
Project Scope
This project defines the knowledge and skills of the front desk staff, floor coordinator and the administrator due to which we can minimize the waiting time for the patient and improve the quality parameters.
Courses/Programs Suitable for the Project
- Quality Programs in Healthcare sector.
- Hospital and Healthcare Management.
- NABH Assessment
- Medical Records Department
- Medical Social Workers in Healthcare
Student Task
- Sample size of 04 front desk staff, 01 floor coordinator and 08 nursing staff with 03 RMO shall be taken.
- Time to analyze the current process Is 4-5 days including the questionnaire to be asked based on the SOPs of the department and feedback rounds of the patient.
- Keeping the Admission TAT as 15 mins and Discharge TAT as 30mins students need to evaluate the TAT depending on the current process of the hospital.
- TAT for file submission in MRD shall be taken as 48Hrs. Total activity will take 10-12 days.
